Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information Rydsom collects, why we collect it, and how we keep it safe when you use our apps and services across Malawi and Zambia. It applies to riders, driver partners and visitors to our website.

We collect information to provide and improve the Services:

• Account details— your name, phone number, email and, for drivers, licence, vehicle and document information.
• Location data— pickup, drop-off and live trip location, so we can match you with a driver and navigate the route.
• Payment information— details needed to process fares by cash, card or mobile money.
• Usage and device data— app activity, device type and diagnostics that help us keep Rydsom reliable and secure.

We use the information we collect to:

• Match riders and drivers and complete trips;
• Process payments and prevent fraud;
• Provide customer support and resolve disputes;
• Keep trips safe through verification and monitoring;
• Improve our Services and communicate important updates.

Location is at the heart of a ride-hailing service. We collect location while the app is in use to arrange trips, and drivers share location during active trips so riders and our safety team can follow the route. You can control location permissions in your device settings, though some features will not work without them.

We share only what is needed to deliver the Services. This may include:

• Sharing a rider’s first name, pickup point and trip details with the assigned driver (and vice versa);
• Trusted service providers who help us with payments, mapping, messaging and cloud hosting;
• Authorities where we are required to by law, or to protect the safety of our community.

We never sell your personal information.

Our website uses essential cookies to function and limited analytics to understand how visitors use the site. You can manage non-essential cookies through your browser settings.

We keep your information for as long as your account is active and for a reasonable period afterwards to meet legal, tax, safety and dispute resolution obligations. When information is no longer needed, we securely delete or anonymise it.

We use encryption, access controls and secure infrastructure to protect your information. No system is completely secure, but we work continuously to safeguard your data and will notify you and the relevant authorities of any breach as required by law.

You can:

• Access and update your account information in the app;
• Request a copy or deletion of your personal data;
• Manage location and notification permissions on your device;
• Opt out of promotional messages at any time.

To exercise any of these rights, contact us using the details below.

Rydsom is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can remove it.

We may update this Privacy Policy as our Services and the law evolve. We will update the “last updated” date and, for significant changes, notify you in the app or by email.

For any privacy questions or requests, email hello@rydsom.com or call +265 999 000 000.